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Shipping charges apply to all orders, unless otherwise specified.
Our shopping cart calculates shipping based on the estimated weight of the package[s]. We will contact you before placing the order if for some reason we need to adjust the cost of the shipping.
We ship our items via UPS, US Mail, or Freight. We use the most inexpensive carriers available.
Standard items are shipped using UPS Ground.
If you would like to check the availability of Priority Air Shipping, please call us @ 1.877.699.3473.
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INTERNATIONAL ORDERS:
Fire Safety U.S.A. has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Fire Safety U.S.A.. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
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New Customers - Fire Departments:
Fire Departments who have not previously done business with us can setup an account by simply faxing us your State Tax Exempt Certificate. Please fax your certificate to 507-529-8111.
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New Customers - Individuals or Other Businesses:
Individuals and/or other businesses need to pay using a credit card or pre payment. When you go to check out, simply select "pay using credit card" and enter your credit card information.
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U.S. Government, Army and Military Purchases:
We provide discounts for orders from U.S. Government, Army, Military, etc. Please fax us your quote forms to 507.529.8111, or email them to: chadd@firesafetyusa.com
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Bids and Grant Quotes:
We provide discounts for bulk purchasing, bids, and grant quotes. Please fax us your quote forms to 507.529.8111, or email them to: chadd@firesafetyusa.com
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Web Pricing:
Our website pricing is current. We reserve the right to adjust pricing if our manufacturer has a price increase.
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Special Orders:
Special order sales are final. Some manufacturers uphold a restocking fee and some manufacturers do not allow returns on special order items.
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Fire Safety USA, Inc.
3253 19th Street NW, Rochester, MN 55901
Toll Free: 1-877-699-3473
Local: 507-529-8444
Fax: 507-529-8111
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