Refund Policy

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a proof of purchase.

Please do not send your purchase back to the manufacturer!

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Chadd.Clarey@firesafetyusa.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Processing Fee:

If you paid by credit card, we will be crediting your product cost back minus a 5% processing fee. We also do not credit shipping charges back.

Exchanges :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Chadd.Clarey@firesafetyusa.com and send your item to: 

Fire Safety USA, Inc

3253 19th St NW, Suite 400

Rochester MN 55901